We have an emailed support where support requests can be logged and time stamped which is our preferred support method. We do offer emergency-only phone support through an mobile number but request it only be used in extreme emergencies and if our web site is unreachable.
Our typical response time is 4 hour maximum human response to your issue.
Yes. 30 days no questions asked.
We value customer service. In the automated and internet age, we've become frustrated ourselves by false promises, lack of personalised service and even downright rip-offs. We understand our customers' concerns in getting to know the people behind the business you are dealing with. We are happy to discuss any queries you may have, and will endeavor to provide you with any information you may require to be reassured in knowing that your hosting is in safe and experienced hands.
There are no fees for transferring your domain name to be hosted on our servers.
Yes, all customers must have a domain name to get an account. Should you not yet have a domain name, please email us and we will assist in helping you register your desired domain name.
Yes we host all types of sites: foreign and domestic.
No. Pornographic content is in violation of our acceptable use policy and our service agreement. There are legal and ethical issues involved in hosting of sites containing pornographic material. Any user of our services who is found to have pornographic content on their site, or links to pornographic sites, will have their account closed and deleted within 24 hours.
We broadcast general announcements in our website.
It is limited by the space and transfer of the account.
No, you get a number of databases included with your account depending on which plan you choose.
Yes. We offer web-based email to our customers as part of your control panel.
It's easy. Just sign up with us by filling out our online order form.
No. No contracts or other long term commitments are needed. However, please read our terms of service.
Yes, we are happy to build custom plans, email us the listing what you would like and someone will provide you with a quote.
Generally, once payment is received, all accounts are set up in few hours or less. Sometimes this can take up to 24 hours if billing has questions. We do a full security screen on all accounts before sign-up. Once your account is set up, a Welcome email will be sent which includes your username, password, IP address and getting started information. At this point you can access your site via IP address until your domain transfer is done, or your new registration takes effect.
We use name based hosting for all shared hosting accounts meaning all sites share a common IP address. The sites are the same and work the same in every way as an IP based site. For test and setup purposes sites can be addressed by IP number and username before propagation of the DNS is complete. Normally DNS name change occurs within 24-48 hours.
Yes. Please go to the email support and request the change in billing cycle. You will be credited the amount of money left on your account toward the new charge.
You can either choose to pay via our own Bank Transfer Facility or via Paypal. Your credit card will be charged automatically on the same day you signed up; either monthly or quarterly. However, if there is a day that is more convenient to you to be regularly billed, please advise us and we will prorate your account to be billed on that day.
Yes, unless you tell us otherwise, your account will renew automatically at the end of its term.
Yes, you can upgrade or downgrade your plan at any time without a fee. Just contact us and we will upgrade/downgrade your account.
You will be notified via email when you are nearing your limit. You will be asked to upgrade to a higher plan that allows more transfer. You can easily monitor your data transfer in your control panel.
If you need to cancel services with us, please send us an email using the email address on your account and request cancellation of service. For security reasons we will contact you via phone on account cancellations.
No, provided your account is up to date we do not charge any extra fees. However, due to the pricing structure of our quarterly plans we are unable to offer refunds for unused time
All accounts come with our Site Statistics tool in the Control Panel that shows hits, referrer logs, country stats and more! You can even look at this data in a graphical format showing daily, monthly and yearly activity.
If you choose one of our plans with a shopping cart we offer your choice of OsCommerce, Agoria.cgi or Interchange.
No we do not support ASP. Our servers are Linux based. Although there are various patches designed to run on Linux we have found them to be unstable and resource intensive and not 100% compatible with Microsoft's implementation of ASP.
We will supply you with all the information you need to set your scripts up on our servers. However, due to large the number of scripts, we cannot know or be familiar with every script there is. If you need help beyond basic settings and paths we can supply you with programming help at additional cost.
Any bulk mail sent that is unsolicited is considered spam and will endanger your account.
Yes we offer three stats programs plus access to your raw log files.
Multi domain hosting is based on parking a www.domain.com name on top of a sub domain. This allows each www to have files in separate folders with separate FTP accounts for uploading files. If you have a multi-domain account your control panel will have a section called Add-on domains where you can set up the extra accounts yourself.
No, they will share the same mail server but each will have its own POP mail accounts so each can have yourname@domain.comThis e-mail address is being protected from spam bots, you need JavaScript enabled to view it or yourname@domain2.com
Yes, each of our servers has a shared SSL certificate that can be used by shared hosting accounts. If your plan includes shared SSL then your welcome letter will outline the correct path for your shared cert use.
We do not offer shell or SSH access on any shared hosting accounts for security reasons.
Yes, we provide both FTP and Anonymous FTP access.
No, there is no limit. You can update your pages an unlimited amount of times, at any time you wish.
Yes, a CGI BIN directory is provided for custom programs.
Yes you can. You can also password protect directories using your Control Panel.
Yes, our servers are configured to support both IMAP and POP.
All our servers are 1GHZ CPU's or above and have a minumum of two hard drives with 512 to 2 GB of memory. We use only top quality hardware and all our servers are monitored 24 hours a day. Server loads are kept low to maintain the utmost speed and reliability.
Yes.
We have nightly backups to second hard drive in each server. Although we attempt to make sure your data is safe and take utmost care in everything we do, we still suggest each account holder keep their own backup on their own local drive. We do not guarantee the backups we have to be free from error or claim in every instance to be able to restore your account in full in case of loss of data. Bottom line is if your data is important to you never leave it in someone else's hands for safe-keeping.
Yes, but the fastest response will be to an email support request in our Support Section.
